TERMS AND CONDITIONS – Playamo

The Terms and Conditions stipulated below are effective as of March 15, 2016. Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions

The website www.playamo.info (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, and its wholly-owned subsidiary, Friolion Limited, registered in Cyprus with registration number HE 419102 and registered address Leandrou, 12A 3086, Limassol, Сyprus. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013).
All payments with Paysafe are made via Dama N.V.
It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

In case there are other language versions of the Terms available, the English version will always prevail.

CHANGES OF TERMS AND CONDITIONS

Effective from: 15.03.2016 Last updated: 15.02.2022

The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

WHO CAN PLAY

The website accepts players only from those countries and geographic regions where online gambling is allowed by law.

You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.
Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.
Players from Israel, United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Turkey, Latvia, Dutch West Indies, Belarus, Lithuania, Jersey, United Arab Emirates, Gibraltar, Ukraine, Greece, Belgium, Cyprus, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d’Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Republic of the Congo, Democratic Republic of the Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda and Curacao are prohibited from playing real money wagering games at PlayAmo. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy. Also please note that players from Canada are not allowed to play NYX (NextGen) games.

The website only accepts adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
Players from Finland aren’t eligible for any deposit-based bonuses. Except for Wheel of Fortune promotion.

The Company reserves the right to ask for a proof of age from the player, limiting access to the website or suspending the accounts of to those players who fail to meet this requirement.

When you play casino slots developed by NetEnt, NetEnt’s privacy policy also applies.

ACCEPTED CURRENCIES:

The website allows playing for the following CURRENCIES: EUR, USD, CAD, AUD, NZD, NOK, PLN, CZK, BTC, BCH, DOGE, LTC, ETH, USDT, ZAR, JPY, HUF, INR, BRL .

FEES AND TAXES

The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence. If a user made a deposit and did not place any wagers, we reserve the right to cover our fees in case the user requests a withdrawal.

All deposits need to be wagered x3 before withdrawal.

GAME RULES

The player confirms that he/ she knows and understands the rules of games offered by the website. It is the user’s responsibility to know the payout percentage of each game.

AVAILABILITY OF GAMES

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN is not restricted, however, it may lead to malfunction of games or connections issues.

1. Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

2. Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

3. Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.

4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

Players from Canada are not eligible to play the games from NYX.

DISCLAIMER OF LIABILITIES

The player is aware of the fact that gambling on the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.

The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.

The Company is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If the Casino mistakenly credit your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

• •do not warrant that the software or the Website is/are fit for their purpose;
• •do not warrant that the software and Website are free from errors;
• •do not warrant that the Website and/or games will be accessible without interruptions;
• •shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

USE OF PLAYER’S ACCOUNT

Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts and suspending of all payouts. Please have in mind that the casino reserves the right to reject a deposit refund request in case a duplicate account is detected. The player shall not provide access to their user account or allow any third parties, including but not limited to minors, to use the website on their behalf. The website can only be used for personal purposes and shall not be used for any type of commercial profit. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the “Nickname” field in the player’s profile. If any violations are detected, support service members or other Company’s staff may replace the contents of the “Nickname” field with something neutral. In case of a repeated violation, the player’s account may be blocked and all funds confiscated. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Account and/or any actions in the account may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.

ANTI-FRAUD POLICY

The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

• •participating in any type of collusion with other players,
• •development of strategies aimed at unfaithful winnings,
• •fraudulent actions against other online casinos or payment providers,
• •charge back procedures with a credit card or denial of some payments made,
• •going bankrupt in the country of his residence,
• •providing incorrect information about personal data during registration,
• • low risk roulette play when the player places equal bets on both black and red or even and odd covering 25 or more out of 37 numbers on the table. (Placing bets on both black and red covers 36 of 37 possible numbers),
• •other types of cheating.

The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.

In the event of a chargeback, the casino reserves the right to:

• • charge the player an amount equivalent to the player’s available balance funds to compensate damages and expenses resulting from the chargeback;
• • claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
• • close the player’s account and/or discard all and any winnings gained as a result of such an action or attempt to perform such an action.

The administration of the casino reserves the right to call its players if regarded as a necessary part of verification. The account will not be verified and the winnings will not be processed until a conversation with the manager takes place(the call is realized via phone number provided for the player’s account). In case the phone number is invalid or missing, giving grounds to suspect fraud, the casino reserves the right to terminate the account and confiscate the winnings. If the player does not pass the procedure within two weeks, the account will be permanently closed and the winnings confiscated. Such actions may help to reduce fraudulent actions and avoid negative practice in the future. In case the player has a duplicate account with bonuses, or same ID, or used few accounts in the same browser, or same playing scheme at both accounts, the casino reserves the right to terminate such accounts and withhold the winnings. If a customer avails of registration free spins while his/her county differs from IP address, the administration of the casino reserves the right to terminate such accounts and withhold the winnings in order to avoid negative practice in the future. If a customer or group of customers are suspected of abusing a promotion, PlayAmo reserves the right to void the bonus and any winnings. Abusing a promotion means:

• Making maximum allowed bets on high variance games in order to increase balance;
• Decreasing stake after big hit and switching to low variance game;
• Making deposits with only bonus promotions without free cash deposits;
• Customer bonus ratio (deposits : bonuses) is more than 50%.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• • use of stolen cards;
• • chargebacks;
• • creating more than one account in order to get advantage from casino promotions;
• • providing incorrect registration data;
• • any other actions which may damage the Casino.

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulating the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

In order to verify player`s account casino management may request documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets, the casino reserves the right to demand video verification where player shows his/her documents.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
Any deposit has to be wagered 3 times (player must place bets three times their deposit amount) before they can withdraw the funds related to this deposit. In case several deposits were made with no gaming activity, the player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino reserves the right, at its sole discretion, to charge a fee for the processing of the deposit(s) and the withdrawal requested.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interest and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

DEPOSITING

Playamo offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as different web wallets. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

Please note that the minimal deposit amount is $10/€20 and 10 AUD. The maximum deposit amount depends on the payment method you decide to use.

Using third party payments is prohibited. You must make deposits only from a bank account, VISA/MasterCard bank cards, payment systems Skrill/NETELLER or other payment methods registered in your own name. If we determine during the security checks that you have violated this condition, then your winnings will be confiscated and the original deposit will be returned to the owner of the payment account; PlayAmo also is not responsible for the lost funds deposited from third party accounts.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

WITHDRAWAL POLICY

The minimal amount for withdrawal is $/€10. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments. Your withdrawals will be processed as soon as possible, however, please keep in mind that some payment options take up to 3 days to process the withdrawal request.

If you have deposited via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods. The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.
Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

The website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.

For Mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.

Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

Please note that the internal operating currency of the website is Euro. If you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Company’s payment processing system.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain beyond the influence of The Casino and are limited to the equivalent of EUR 16.

The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In some cases the Website can request a selfie with ID, a selfie with ID and special sign, or a call. Failure to pass this verification will lead to account closure and confiscation of winnings. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases The Company may require verification of any player via live video call (Skype). Due to restrictions of the payment processor, the minimum withdrawal amount processed via Wire Transfer is 500 USD/EUR/AUD. Maximum withdrawal amount processed to a player is 4,000 USD/EUR/CAD/AUD/NZD, 0.1 BTC, 5 BCH, 700,000 DOGE, 30 LTC a day, 16,000 USD/EUR/CAD/AUD/NZD, 0.5 BTC, 10 BCH, 1 400 000 DOGE, 60 LTC per a week and 50,000 USD/EUR/CAD/AUD/NZD, 2 BTC, 20 BCH, 2 800 000 DOGE, 120 LCH per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made for players with a higher VIP status. All progressive jackpots winnings will be paid in full.
For players with an active self-exclusion period or active account restrictions (maximum loss, wager amount, deposit and maximum bet amount) the following maximum withdrawal limits are available: 500 USD/EUR/CAD/AUD/NZD a day, 1,500 USD/EUR/CAD/AUD/NZD a week, 5,000 USD/EUR/CAD/AUD/NZD a month.
These limits will also apply to inactive accounts. An account is considered inactive when not being used for making deposits, playing or making bets, or when it’s inactive due to any other reasons, during 1 month. Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interest and no conversion or exchange services will be offered at any time.

REFUND POLICY

A refund request will only be considered if made within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if the Player alleges that another individual has accessed his/her Player Account.

If you have funded your account with a Credit Card, we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed, all bonuses and winnings in your balance will be deducted when calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, notifying all the appropriate authorities and parties.

All costs that may occur upon refund procedure are on the player.

DORMANT ACCOUNTS

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorize the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

EXPIRY PERIOD

You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.

COMPLAINTS

You are free to contact our customer service team according to the instructions found on the Website to make any complaints regarding our services. The complaints are handled in the support department and escalated in the organization of the Casino in the case the support personnel did not solve the case immediately. You will be informed about the state of the complaint to a reasonable level. Casino is to acknowledge a complaint started by the account holder only. It is forbidden to hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

NON TRANSFERABILITY

You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.

ARBITRATION

All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.

個人情報保護方針

発効日：2016.03.15 最終更新日：2016.03.1516.04.2020

1.一般事項

データ管理者として、当社はギャンブル規制の下、プレイヤーがゲームに参加し、付随するサービスを提供できるようにするために、プレイヤーの個人データを処理する法的義務を負っています。このプライバシーポリシーは、当社がプレイヤーから収集する個人データの種類、収集理由、利用方法について説明しています。

The website www.playamo.info (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, and its wholly-owned subsidiary, Friolion Limited, registered in Cyprus with registration number HE 419102 and registered address Leandrou, 12A 3086, Limassol, Сyprus. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013).

このプライバシーポリシーまたはお客様のデータの保護に関して他にご質問がある場合は、当社のデータ保護担当者（[email protected]）までお気軽にお問い合わせください。

本サイトにプレイヤーアカウントを登録することにより、お客様は本プライバシーポリシーに同意したものとみなされます。本プライバシーポリシーに同意されない場合、および当社が求める個人情報の提供を希望されない場合は、本ウェブサイトのご利用をご遠慮ください。

本プライバシーポリシーは、お客様と当社との間の契約となりますので、ご注意ください。当社は、定期的に本ポリシーを変更することがあります。当社は、そのような変更についてお客様に通知するよう最善を尽くしますが、定期的に本プライバシーポリシーを確認することをお勧めします。お客様が本ウェブサイトおよび/またはそのサービスを継続的に利用された場合、お客様は本プライバシーポリシーに同意されたものとみなされます。

2.当社が収集する情報

当社が利用および処理を依頼する個人情報は、これに限定されるものではありません。

• a) アカウント登録ページのフォームに入力する際にお客様が当社に提供した情報、およびお客様がウェブサイトまたは電子メールを通じてさらに送信したその他のデータ（姓名、生年月日、電子メールアドレス、電話番号など）。
• b) ウェブサイト、電子メール、ウェブチャットまたはその他の通信手段を通じて行われた当社との通信。
• c) 当サイトまたは他の通信手段によるか否かにかかわらず、すべてのプレイヤーアカウントの取引履歴。
• d) トラフィックデータ、GeoIPロケーションデータ、ブラウザ/デバイスデータ、ウェブログ、アクティビティログ、その他当社システムに記録されたトラフィック情報など、ウェブサイトのログインおよびその詳細。
• e) お客様の口座を確認するため、入出金を処理するため、および不正防止チェックを行うために当社が合理的に要求する書類および証明書（当社独自の判断または適用法令により要求される場合）。このような証明には、パスポートのスキャン、支払明細書、銀行取引明細書などが含まれる場合があります。
• f) 調査への参加、または当社が随時実施するその他の顧客評価。

3.お客様の情報の使用方法

当社は、当社のサービスを提供するために、お客様から収集した個人情報を処理します。特に、当社は以下の目的でお客様のデータを使用します。

• a) お客様のベット及び取引の処理。これには、お客様のクレジットカードやオンライン決済システムの利用が含まれます。
• b) お客様が当ウェブサイトで求めるゲームおよびその他の付帯サービスを提供すること。
• c) お客様のアカウントの設定や管理に関するサポートなど、カスタマーサポートの提供。
• d) 必要な検証チェックを特定し、実行すること。
• e) 登録プレイヤーに当社のプロモーション情報を提供すること、または当社が選択したビジネスパートナー、提携先および関連会社からプロモーション情報を提供すること（プレイヤーがかかるマーケティング資料を受け取ることに特に同意した場合のみ）。
• f) マネーロンダリング防止（AML）およびテロ資金調達防止（CFT）法の遵守を含む法的責任を果たすこと。
• g) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
• h) 市場調査評価を通じた顧客動向の分析（調査への参加は義務ではなく、お客様はいつでも参加しないことを選択できます）。
• i) 集計されたデータの調査および統計分析の実施。

4.マーケティングコミュニケーション

お客様が販促資料を受け取らないことを選択されない限り、当社は、お客様の電子メールアドレスや電話番号を含むお客様の個人情報を使用して、製品、サービス、販促に関するマーケティング情報をお送りすることがあります。これには、カジノゲームプロバイダなどの当社のビジネスパートナーからの製品およびサービスに関する情報が含まれる場合があります。

このようなマーケティング及び広告資料の受信を停止することを決定した場合、お客様は、お客様のプレーヤーアカウント設定において、又は当社のカスタマーサポート（[email protected]）に連絡することにより、いつでもこれを停止することができます。

さらに、お客様は、当社からコンテストの賞品または賞金を受け取ることにより、法律で禁止されている場合を除き、お客様の名前および/またはニックネームを追加報酬なしに広告および販売促進の目的で使用することに同意することに留意してください。

5.個人情報取得

当社は、お客様が知らないうちに、お客様に関するいかなる個人情報も収集することはありません。ただし、お客様が当社のサービスの利用や当社とのやりとりを通じて情報を提供された場合、当社はお客様に関する特定のデータを自動的に収集することがあります。

また、当社は、詐欺防止会社などのオンラインベンダーやサービスプロバイダーから、合法的に特定の個人情報を受け取ることがあります。さらに、当社は、お客様のオンライン取引の処理およびゲームコンテンツのソースとして、技術サポートを提供するために第三者プロバイダーのサービスを利用する権利を保持します。

当社は、このようなベンダー、サービスプロバイダー、第三者の電子商取引サービスに対して、お客様が提供するあらゆる情報へのアクセスを許可される可能性があることをご理解ください。当社は、取得した個人情報を、本ポリシーに定めるところに従って使用し、保護しますので、ご安心ください。お客様が提供された情報は、このプライバシーポリシーに従ってのみ社外の第三者に開示され、当社は、第三者サービスプロバイダとの契約が常にお客様の個人情報を保護することを保証するために必要な措置を講じるものとします。

6.個人情報の開示者

In case Playamo discovers that the player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to any third party or make it publicly available.

7.個人情報の安全性

Playamoは、データの盗難、紛失、悪用がないよう、プレイヤーに100%の安全なギャンブルサービスを提供することをお約束します。私たちは、プレイヤーのすべての個人データの安全性を提供するために、最新の技術的成果を実装しています。

8.SSL技術

当社は、ウェブサイト上で行われるすべての取引の安全性を保証するために、多くの法的機関や金融機関に採用されている128ビットSSL（Secure Socket Layer）を使用しています。

9.不正防止システム

さらに、当社は特別な不正防止技術を使用して、ウェブサイト上でのあらゆる種類の金銭的不正を防止しています。不正行為のいかなる試みも、プレイヤーのアカウントを直ちに終了させる結果となります。

入金されたお金は、賭けのために使用される必要があります。

10.データ受信者

当社は、お客様からご提供いただいた情報を、当社のグループ会社および当社のビジネスパートナーに提供することがあります。これらの企業には、当社の親会社、その親会社、およびこれらの各企業のすべての子会社、ならびに当社が事業を行い、必要な契約を締結しているその他の企業が含まれます。お客様の情報のデータ処理は、Dama N.V.またはグループ会社の別の会社が行うことがあり、そのようなデータ処理のニーズを満たすために第三者を利用することもあります。

当社の従業員、特にデータ保護担当者、マネーロンダリング担当者、支払い・不正防止アナリスト、カスタマーサポート担当者、顧客維持チームメンバー、VIPプレイヤーマネージャー、およびその他の選ばれた従業員は、その職務を遂行しお客様にサポートを提供する目的で、お客様の個人情報にアクセスすることも可能です。

プレイヤーの個人情報にアクセスできる、またはその処理に関連する当社の従業員は、適用されるゲーム法、データ保護法、プライバシー法に従って、プレイヤーの情報の機密性を尊重するための機密保持契約を締結しています。

お客様に効率的なサービスを提供するため、当社および／または当社のサービスプロバイダーは、お客様の個人データを欧州連合（EU）および欧州自由貿易連合（EFTA）地域のある国から別の国に転送する必要があり、さらに欧州経済領域（EEA）外に拠点を置くデータ処理業者にも転送することがあります。したがって、当ウェブサイトを閲覧し、当社と電子的に通信することにより、お客様は、当社（または当社のサプライヤーや下請業者）がこれらの国々でお客様のデータを処理することを承認し、同意するものとします。当社は、お客様の情報およびデータが安全かつ本プライバシーポリシーに従って取り扱われるよう、常に最善の努力を払うものとします。

当社は、このプライバシーポリシーに関する質問を監督する責任を負うデータ保護責任者（以下、「DPO」といいます）を任命しています。本プライバシーポリシーに関するご質問は、DPO（[email protected]）までご連絡ください。

11.データの第三者への開示

当社は、お客様の個人情報を第三者に販売したり、貸し出すことはいたしません。

当社は、法律、規制、その他の法的な召喚状または令状によって要求された場合、お客様の個人情報を開示することがあります。また、当社、お客様または第三者の正当な利益を保護するために必要であると当社が判断した場合には、お客様の個人情報を規制機関または法執行機関に開示することがあります。

個人情報の第三者への開示は、以下の場合に限らせていただきます。

• a) 法律で義務づけられている場合。
• b) If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies. (In particular, most banking card transactions are processed by Paysafe whose privacy policy applies to such transactions);
• c) 関連するライセンスおよび規制当局に対する当社の法律上および規制上の義務および責任、ならびに他の適用法令および他の管轄区域の適用規制当局の下で負っているすべての義務および責任を遵守すること。
• d) 当社またはプレイヤーの安全、あるいは他者の安全を守るため、不正行為を調査するため、または政府の要請に応じるために開示が必要であると当社が判断した場合。
• e) 当社のマーケティング・サービス・プロバイダーがその業務を遂行するためにデータを必要とする場合。
• f) プレーヤーが事前に同意したその他の第三者に対して行うこと。

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.

当社のウェブサイトには、ソーシャルメディア機能（「共有」または「いいね！」ボタンなど）が含まれている場合があります。このような機能は、Facebookなどの第三者のソーシャルメディアプラットフォームによって提供されています。このようにデータが収集される場合、その処理は各ソーシャルメディア・プラットフォームのプライバシーポリシーによって管理されます。上記に加えて、当社が新規事業を買収した場合にも、個人情報を開示することがあります。当社が合併、他社による買収、部分的買収などの組織変更を行う場合、お客様の個人データが売却または譲渡の対象になる可能性が高いです。当社は、当社の方針の一環として、このような個人データの移転を実施する前に、プレイヤーに電子メールで通知します。

当社のコンテンツは、関連する参考情報を提供するために、第三者のウェブサイトにリンクしている場合があることにご注意ください。そのような外部のコンテンツには、個別のプライバシーポリシーやデータ処理の開示が含まれている場合がありますが、当社は責任を負いません。

12.データ保持

当社の利用規約に記載されている通り、お客様と当カジノの両者は、いつでもお客様のプレイヤーアカウントを閉鎖することを決定することができます。アカウントの閉鎖後、当社は法律で義務付けられている期間、あなたの個人データを記録として保持します。このデータは、財務・会計記録、詐欺、マネーロンダリング、またはその他の違法行為の調査に関して、管轄当局が要求する場合にのみ使用されます。

欧州連合の認可されたゲーム管轄区域におけるマネーロンダリング防止規制により、当社は、登録時に提出されたプレイヤーの個人データおよびプレイヤーアカウントの運用期間中に受け渡されたデータを、最後のプレイヤー取引またはアカウント閉鎖から最低5年間保持する義務があることに留意してください。従って、この期間の経過前に消去を要求することはできません。

13.お客様のデータのセキュリティ

当社は、お客様のプレイヤーアカウントを管理する目的でお客様の個人情報を収集し処理する際、個人情報の保護に関する厳格な法的規定に拘束されることをここに認めます。したがって、当社は、最良のビジネス慣行および適用される規制に従って、お客様の個人情報を保護し、お客様のプライバシーを尊重するよう努めます。当社は、プレイヤーに安全なサービスを提供することを約束し、お客様がウェブサイトを通じて送信したすべてのデータの安全性を確保するために、あらゆる合理的な予防措置を講じるものとします。

プレイヤーアカウントは、プレイヤー固有のIDおよびパスワードによってのみアクセスすることができます。また、アカウントの不正使用からのさらなる保護として、2要素認証（2FA）を設定することができます。お客様は、ご自身のログイン情報の秘密を守り、他人がアクセスできないようにする責任を負います。

14.お客様の権利

データ保護法は、データ主体であるお客様に、特定の状況において一定の権利を与えています。法律に従い、お客様には以下の権利があります。

– Request access to your personal data – This means that you have a right to request, free of charge, a copy of the personal data we hold about you;

– Request the correction of your personal data – This means that if any personal data we hold about you is incomplete or incorrect, you have a right to have this corrected. Keep in mind, however, that we may need you to provide evidence and documentation (such as your ID documentation or proof of address) to support your request. It can be declined due to our legal obligations

– Request the erasure of your personal data – This means that you may request the erasure of your personal data where we no longer have a legal basis to continue processing it or retaining it. Please be aware that this right is not absolute – meaning that we are not able to satisfy your request where we are obliged under a legal obligation to retain the data, or where we have reason that the retention of data is necessary for us to defend ourselves in a legal dispute;

– Object to the processing of your personal data where we rely on our legitimate interests (or those of a third party) to process your data and you feel that our processing of your data in such a manner impacts your fundamental rights and freedoms. However, in some cases, we may be able to demonstrate that we have a compelling legitimate ground to process your data which may override your rights and freedoms. You may submit your objections to processing of your personal data on the grounds of the above-mentioned legitimate company interests by contacting our DPO;

– Request the restriction of the processing of your personal data – You may ask us to temporarily suspend the processing of your personal data in one of the following scenarios: (a) where you want us to establish the accuracy of the data, (b) where our use of the data is unlawful but you do not wish for us to delete it, (c) where you need us to retain your data even when we no longer need it in order for you to establish, exercise, or defend legal claims, or (d) where you have objected the use of your data but we need to verify whether we have overriding legitimate grounds to use it;

– Request the transfer of your personal data (i.e. data portability) – This means you may request us to provide you with certain data we process about you so you may transfer it to another controller. This right only applies to data acquired through automated means which you initially provided consent for us to use, or where we used the data to perform our obligations under a contract with you;

– Withdraw your consent at any time where we rely on your consent to process the data – ‘Opting out’ or withdrawing your consent will not affect the lawfulness of the processing carried out by us up until the time you withdraw your consent. Withdrawing your consent means that, going forward, you no longer wish for us to process your data in such a manner. This means that you may no longer consent for us to provide you with certain services (such as marketing. You may withdraw your consent at any time through the account profile settings on the website;

– Lodge a complaint with a supervisory authority; In order to exercise your rights as explained above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure that we are certain that the person to whom we disclose your personal data is really you.

当社は、すべての正当な要求に対して、要求の提出から1ヶ月以内に回答するよう最大限の努力をします。お客様のご要望が特に複雑な場合、または一定の期間に複数のご要望をいただいた場合には、もう少しお時間をいただくことがあります。このような場合には、その旨をお知らせします。

15.お問い合わせ

お客様は、本ポリシーに関して、いつでも当社に問い合わせることができます。

• a) 当社が収集したお客様に関する個人情報の正確性を確認すること。
• b) お客様の個人情報の使用に関するお問い合わせ
• c) ダイレクトマーケティングの目的でお客様のデータを将来使用することを禁止する。
• d) お客様が当社に提供した情報を更新または修正すること（この場合、お客様は、当社がかかる変更を有効にするために合理的に必要とする証拠を提供する必要があります）。なお、虚偽の情報を当社に提供することは違法であり、当社が常にお客様の正しいデータを更新していることを確認することは、お客様の責任となります。

さらに、GDPRの第77条に基づき、お客様は、特にお客様の居住地、勤務地、または侵害が疑われる場所の加盟国の監督当局に、お客様のデータ処理に関する苦情を申し立てる権利を有しています。

16.クッキーポリシー

お客様が当ウェブサイトにアクセスされると、当社のシステムは自動的にお客様のブラウザ、IPアドレス、参照元ウェブサイトなどの訪問に関する情報を収集します。この収集は、当社のプラットフォーム・プロバイダーやパートナーと共同で行われる場合があります。当社は、これらのプロバイダーから、ウェブサイト訪問者の一般的な人口統計学的データまたは使用状況データを受け取ることがあります。当社は、追加の同意を得ることなく、自動的に収集された情報を使用してお客様個人を特定することはありません。

当該情報を収集するために、当社はクッキーおよび類似のトラッキングツールを使用しています。クッキーは、お客様が当社のウェブページを閲覧した際に、お客様のコンピュータまたは機器に保存される小さなテキストファイルです。クッキーの中には、ウェブサイトの運営に不可欠なものもあれば、お客様のウェブサイト体験を向上させ、より良いサービスを提供するために役立つものもあります。以下は、当社が使用するクッキーの種類とその目的です。

Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website. Functional cookies: allow us to analyze your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalized experience. 広告用Cookie。これにより、当社のコンテンツマーケティングの効果を測定することができます。これらのクッキーは、広告によるウェブサイト訪問や新規プレイヤー登録を追跡するために、当社のパートナーによって提供されています。当社は、このような広告クッキーによって直接収集されたサイト訪問データを除き、お客様の個人情報（氏名やメールアドレスなど）を提携先と共有することはありません。ただし、お客様のサイト訪問データは、プロバイダーが他のソースを通じて収集した他の個人情報とリンクされる場合があります。後者の外部データ処理には、これらの第三者プロバイダーのプライバシー通知およびポリシーが適用されます。

In addition to the above, we use a number of third party service providers who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.
Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

17.NETENT GAMES

NetEnt社が開発したカジノゲームをプレイする場合、NetEnt社のプライバシーポリシーも適用されます。

RESPONSIBLE GAMING

1.一般事項

Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to understand that gambling should never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time amount of money spent at an online casino daily.

If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

2. PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. If you want to setup any limits – you should contact customer support at [email protected].

Deposit Limit. A limit on your deposits for a day, a week, or a month. Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, set a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance, as it is based on the initial deposit instead of the winnings. Wager Limit. A limit on the amount wagered during a day, a week, or a month. Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit with the Casino and will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiration your account will automatically be re-activated. Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when the period of self exclusion expires.

3. SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

4. EXTERNAL HELP

You may contact any of the following organizations for consultation and support:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

5. PROTECTION OF MINORS

The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register with and play on our Website. The Casino reserves the right to ask for a proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.

However, we realize that due to the wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter.